Dog Walking and Pet Sitting - Los Angeles - Marina del Rey, Venice Beach, Hollywood, Silverlake

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FAQ

1. How was Animal House Pet Care LA started?

Animal House Pet Care LA was started because of our realization of the community's demand for high quality, detail oriented, reliable pet care at reasonable rates. Also as lifelong pet owners we fully understand the needs of humans and their beloved pets.

2. Why should I trust you and your staff to care for my pet?

We have been in business for over 7 years and have many outstanding reviews to show for it. We are all currently pet owners and grew up in animal loving families. We are not only pet care experts but we have a proven track record of reliable and safe high quality pet care.

3. How are you different from other Pet Sitters and Dog Walkers?

Animal House House Pet Care LA offers a reliable, caring service that you can depend on. We take our responsibility very seriously and care for your pets as if they are our own. We utilize an online scheduling and invoicing system, which allows you to easily confirm your pet care schedule and securely pay for pet care services online. Our staff receives nightly emails confirming their schedules so there is no room for error or confusion! We also think it is very important to keep you connected with your pet while you are at work or away on vacation so we email or text updates on a regular basis. We also offer the option of leaving a Pet Care Log in your home if you prefer to not be contacted.

4. Are you and your staff insured and bonded?

Yes, all of our Pet Care Associates are insured and bonded by Kennel Pro. Proof is available upon request.

5. Are you eco-friendly?

Yes, at Animal House Pet Care LA we strive to minimize our impact on the environment. We offer a unique online scheduling system, which means scheduling, invoicing and billing are 100% paperless! As often as possible we use biodegradable bags for dog waste , thus reducing the number of plastic bags in landfills (We use upwards of 30 bags a day, that's 7800 bags a year, that's a big deal!). Additionally, our Pet Care Associates always design their daily dog walking and pet sitting routes to minimize driving time, which means they're using less gas and are on the road less! We are truly eco-friendly!

6. How many Pet Care Associates will be looking after my pet?

Unlike some pet care companies who may send multiple people to care for your pet, we assign one primary pet care specialist who will meet you and your pet at the free consultation. This person will care for your pet the entire time you are away. For regular daily dog walking we assign a primary and secondary pet care specialist so your dog can count on their walks remaining consistent.

7. My dog has behavioral issues or is out of control, can you help me?

Yes, we actually specialize in 'out of control' dogs. Whether they are pulling on the leash, fearful, aggressive to other dogs or even people, we can help. Regular structured walking is the best place to start in correcting most behavioral issues. Please give us a call to discuss the details of your situation: (818) 515-5557

8. My dog stays in the yard during the day so why do I need a dog walker?

Dogs thrive on companionship and exercise. If your dog has behavioral issues (ie. chewing, barking, anxiety, jumping, aggression) chances are he/she is not getting enough exercise. Our on-leash services provide a high energy, structured exercise routine for your dog that is guaranteed to decrease stress, anxiety, boredom and frustration and improve his/her overall health and well-being.

9. Why should I use your services rather than having a friend or neighbor care for my pet?

Having a professional pet care expert take care of your pets not only ensures that your pet is getting the highest quality care available but also that you are fully covered in the unlikely event that something goes wrong. Your dog will get a high powered walk which not only drains energy but can also correct many behavioral issues. Many of our regular dog walking clients report that their dogs are better behaved after we take them on a structured walk. We are also cat experts and our Pet Care Associates have extensive experience caring for our feline friends.

10. Will you walk my dog in a large pack?

No. We never walk dogs in large, unruly packs. Not only is this unsafe but it does not give your dog the attention it deserves. We never walk more than three dogs together, and we will always match up your dog with another dog of similar size and ability. Walking 2-3 dogs together allows your dog to get some socialization but also individual attention. Most of or current dog walking clients are very well balanced dogs that walk on the 'heel', walking with them can be very beneficial for unbalanced or 'pully' dogs as they will learn by example! We will always ask your permission before matching your dog up with a buddy. If you prefer to have us walk your dog privately, we are more than happy to oblige!

11. How will I know if you have visited my pet?

We give you the option of text or email to stay in contact. Or upon request, we will leave a detailed Pet Care Log in your home which includes the time the visit took place and any comments regarding your pet. That way you can be certain you are receiving the reliable pet care you and your pet deserve.

12. What is the free consultation?

The free consultation is a meet and greet in your home with your Pet Care Associate. This meeting gives you a chance to ask any questions and go over pet care instructions. Most importantly, it gives your pet a chance to approve of his or her caretaker! The free consultation is just a way for you to meet and interview one of our Pet Care Associates. There is no obligation to use our services.

13. How do I make key arrangements?

There are a few options where keys are concerned. You can give a copy of your key to the Pet Care Associate at the free consultation and have him or her hold onto it for future visits. Or if you do not want your Pet Care Associate to hold onto your key, there are a few different options each time you wish to schedule visits. 1) The Pet Care Associate can pick up and drop off your key *$12 per trip fee applies*. 2) You can drop off and pick up your key at your Pet Care Associate's home *Free of charge.* 3) The key can be mailed back and forth *Free of charge.* 4) The key can be left in a safe place outside of your home (i.e. a lockbox, manager's office etc.) Please let your Pet Care Associate know what option you would prefer.

14. You've answered a lot of FAQ about dogs, what is your experience with cats and other animals?

Some of our Pet Care Associates are currently proud cat owners but all of them have extensive experience caring for cats and others. Other animals we have experience caring for include rabbits, birds, rats, fish, iguanas and chickens!

15. How do I pay for your pet care services?

Once you are registered, payment is automatically billed by charging the credit card on file 2-3 days for vacation pet sitting and every other Friday for recurring dog walks. If you prefer a different billing schedule, please feel free to bring it to our attention. We are flexible! We accept credit cards only (Visa, Mastercard, Discover or American Express) and do not accept cash or checks.